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Category: Jive DES

How to Use The Community Roundtable’s Formula to Calculate Your Jive Community’s ROI

October 12, 2016 Ted Hopton Leave a comment

Originally published Oct 12, 2016 in JiveWorks. The Community Roundtable (The CR) is a great resource for anyone working with communities, and…

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Posted in: jive, Jive DES, ROI, Uncategorized, value Filed under: answers, community roundtable, data export service, DES, jive, questions, ROI, searches

How We Measure Community Engagement Activity

March 30, 2016 Ted Hopton Leave a comment

Originally published Mar 30, 2016 in our internal Jive community, Spark, at McGraw-Hill Education, when I introduced new community analytics…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, calculations, collaboration, data export service, DES, engagement, jive, measure what matters most, participation, reports, value added, value gained

How do we investigate and act on Engagement Index results?

June 29, 2015 Ted Hopton Leave a comment

Originally published Jun 29, 2015 in JiveWorks. This experience was what pushed me to create my own Engagement Index using Jive DES…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, community manager reports, data integrity, engagement index, jive, reports

Getting Data from the Jive Data Export Service – Not Fun

December 14, 2014 Ted Hopton Leave a comment

Originally published Dec 14, 2014 in JiveWorks. It’s important to note that with endlessly patient guidance from Dirk McNealy I eventually mastered getting…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, data export service, DES, jive, reports

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