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Category: actionable analytics

How We Measure Community Engagement Activity

March 30, 2016 Ted Hopton Leave a comment

Originally published Mar 30, 2016 in our internal Jive community, Spark, at McGraw-Hill Education, when I introduced new community analytics…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, calculations, collaboration, data export service, DES, engagement, jive, measure what matters most, participation, reports, value added, value gained

How do we investigate and act on Engagement Index results?

June 29, 2015 Ted Hopton Leave a comment

Originally published Jun 29, 2015 in JiveWorks. This experience was what pushed me to create my own Engagement Index using Jive DES…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, community manager reports, data integrity, engagement index, jive, reports

Getting Data from the Jive Data Export Service – Not Fun

December 14, 2014 Ted Hopton Leave a comment

Originally published Dec 14, 2014 in JiveWorks. It’s important to note that with endlessly patient guidance from Dirk McNealy I eventually mastered getting…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, data export service, DES, jive, reports

Jive CMR Hack for Individual Stats

January 29, 2014 Ted Hopton Leave a comment

Originally published Jan 29, 2014 in JiveWorks. My CEO, David Levin, is leaving in a month and he’s been our #1 community…

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Posted in: actionable analytics, jive Filed under: community manager reports, hacks, jive, reports

Calculating Reach

July 11, 2012 Ted Hopton Leave a comment

Originally published Jul 11, 2012 in JiveWorks.  I’m building a leaders leaderboard — called the Leaders Board — for our CEO…

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Posted in: actionable analytics, jive, value Filed under: calculations, community manager reports, reach

Dream Big: How Jive Analytics Should Work

November 19, 2010 Ted Hopton Leave a comment

Originally published Nov 19, 2010 in JiveWorks. Still relevant, since most of the wishes I had for Jive Analytics so many…

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Posted in: actionable analytics, jive Filed under: analytics, data, integrity, jive, reports

Persons and Communities of Interest: POI & COI

August 13, 2010 Ted Hopton Leave a comment

Originally published Aug 13, 2010 in JiveWorks. Yep, that’s a long time ago! Today I literally had one of those idea-in-the-shower…

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Posted in: actionable analytics, community management, jive Filed under: community management, reports

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