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Author: Ted Hopton

So what is coworking like? Conversations!

December 6, 2018 Ted Hopton Leave a comment

The Chicago Online Community Professionals (COCP) began as a handful of people meeting together to cowork. For anyone who is new…

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Posted in: chicago online community professionals, coworking

Online Community Platform “Deep Dives” in Chicago

October 7, 2018 Ted Hopton Leave a comment

Following up on our August Vendor Showcase, the Chicago Online Community Professionals (COCP) invite you to take the next step in…

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Posted in: chicago online community professionals, platforms, vendors Filed under: cocp, deep dives, igloo, lumapps, telligent, use cases

Online Community Technology Vendor Showcase – Chicago, Aug. 1, 2018

July 17, 2018 Ted Hopton Leave a comment

The deadline to register has passed, but you can still learn with us even if you are not in the…

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Posted in: chicago online community professionals, platforms, vendors Filed under: cmgrchi, cocp, coveo, higher logic, igloo, lithium, lumapps, salesforce.com, social edge consulting, telligent, the understanding group, TheCR, unily, workgrid

Hack for Jive Users to Add Tags to Content

January 19, 2017 Ted Hopton Leave a comment

  Originally published Jan 19, 2017 in JiveWorks. Context: Jive’s online community software platform, like any software, has weaknesses and resourceful…

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Posted in: Uncategorized

How to Use The Community Roundtable’s Formula to Calculate Your Jive Community’s ROI

October 12, 2016 Ted Hopton Leave a comment

Originally published Oct 12, 2016 in JiveWorks. The Community Roundtable (The CR) is a great resource for anyone working with communities, and…

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Posted in: jive, Jive DES, ROI, Uncategorized, value Filed under: answers, community roundtable, data export service, DES, jive, questions, ROI, searches

How We Measure Community Engagement Activity

March 30, 2016 Ted Hopton Leave a comment

Originally published Mar 30, 2016 in our internal Jive community, Spark, at McGraw-Hill Education, when I introduced new community analytics…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, calculations, collaboration, data export service, DES, engagement, jive, measure what matters most, participation, reports, value added, value gained

How do we investigate and act on Engagement Index results?

June 29, 2015 Ted Hopton Leave a comment

Originally published Jun 29, 2015 in JiveWorks. This experience was what pushed me to create my own Engagement Index using Jive DES…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, community manager reports, data integrity, engagement index, jive, reports

Getting Data from the Jive Data Export Service – Not Fun

December 14, 2014 Ted Hopton Leave a comment

Originally published Dec 14, 2014 in JiveWorks. It’s important to note that with endlessly patient guidance from Dirk McNealy I eventually mastered getting…

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Posted in: actionable analytics, jive, Jive DES Filed under: analytics, data export service, DES, jive, reports

Jive CMR Hack for Individual Stats

January 29, 2014 Ted Hopton Leave a comment

Originally published Jan 29, 2014 in JiveWorks. My CEO, David Levin, is leaving in a month and he’s been our #1 community…

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Posted in: actionable analytics, jive Filed under: community manager reports, hacks, jive, reports

Salesforce Chatter vs Jive Software

September 19, 2012 Ted Hopton Leave a comment

Originally published Sep 19, 2012 on Google+ (remember when that was the hot new thing?). This post got the attention…

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Posted in: jive Filed under: chatter, jive, salesforce.com

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